Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of cheaphomestuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***a –
Все ок. Точно как в описании.
A***v –
посылка шла очень, очень долго. с 10.05.19 по 15.08.19. Сама чесалка работает. старший кот минут 5 чесал свои толстые щеки
G***a –
заказала 17/07 и получила 15/08.хорошая вещь для кошки я рекомендую продавца и большое спасибо.к стати можно на двехсторонний скоч приклеять или на шурупы.
L***a –
Товар шел 42 дня. Саму массажку еще не повесили, но запах кошке очень понравился! Товар и продавца рекомендую!
A***v –
Кошка в восторге!!!
Customer –
Чесалка отличная, внутри кошачья мята
M***u –
This is my second time ordering this product. At first, my cat wasn’t approach to this for like a week because it’s new. But after that, my cat loves it. I ordered the second one because one isn’t enough for my cat lol. Also, I used my own cat nip and double sides tapes, usually the tapes will be worn out and this will fell off the wall since my cat scratches his face in this quite often, so you will need to change it, not a big deal for me. Didn’t communicate with the store. Took 1 month for this to arrive to US. Recommend this product.
D***v –
всё отлично
A*** –
Крутая вещица. Котейкин заценил! Спасибо продавцу!!!
A***a –
Just like picture! Perfect for cat!
D***k –
Отличная чесалка для вашего питомца.
Y***o –
Вае хорошо, щётка пришла вовремя, хорошее качество. Правда нашей кошке совсем не понравилась, сама не подходит.
A***a –
кошке понравилось, пользуется, только твердоват для кошек
A***a –
товар соответствует фото, Это пластик довольно жесткий. Котам интересно, В комплекте двусторонний скотч, мини саморезы и кошачья мята. Верхняя часть снимается с основания, чтобы можно было привинтить саморезами и насыпать туда мяты. Крепить на жесткое основание, на угол стены или мебели. На круглую ножку стола или диване не закрепить. Фото не прилагаю, так как действительно как на фото
M***a –
Хорошая вещь, на 70% наполнитель остаётся на коврике.
A***a –
Котику сразу понравилась именно потому, что мятой пропахла упаковка. Так пользуется нечасто. Хоть полюбит расческу)))). Штука полезная. Прикрепили к креслу
H***a –
Заказала 27.03,отправили 28.03. Получила заказ 27.04…Доставка до РБ (Гомель) 1 месяц. Трек отслеживается до статуса “прибыло Россия”, далее трек не отслеживается. С продавцом не общалась. Заказываю расчёску уже второй раз, кот доволен. Пользуется расчёской с удовольствием. Отдельное спасибо продавцу за пакетик с мятой, кот от нее тащится..
Customer –
my cat loves it !
Customer –
Ótimo produto, conforme a descrição. O vendedor envio rapidamente e chegou dentro do prazo previsto aqui no Brasil. A cor é cinza, um pouco diferente da cor da foto, mas eu amei. Veio um brinde, ervas para gato. Recomendo demais.
E***a –
Спасибо! Получила осень быстро! Рекомендую товар и продавца!