Frequently asked questions

How do I search for products? 🔍

Finding the perfect neon sign is easy! Simply enter a keyword or product name into the Search Bar at the top of any page. For the best results, use broad keywords (like “Wedding Neon” or “Party Sign”). If you see a design you love, just click on the image to view the details, sizes, and color options!

How much does shipping cost? 🚚

Great news! We are thrilled to offer FREE Global Shipping on your orders (via trusted carriers like USPS, EMS, and ePacket). There are no hidden shipping fees at checkout. For more details on delivery timeframes to your specific country, please visit our Shipping Policy page or contact our support team.

What is your Buyer Protection Guarantee? 🛡️

We want you to shop with absolute confidence. Our Buyer Protection is our promise to you that your money and your order are safe.

You are fully protected, and eligible for a refund or a free replacement if:

  • Non-Delivery: Your order does not arrive within the guaranteed delivery window.

  • Damaged in Transit: Your neon sign arrives broken or damaged during shipping.

  • Not As Described: You receive the wrong color, wrong size, or an incorrect item.

Your satisfaction is our top priority! If you encounter any issues with your order, simply reach out to us, and we will make it right.